FREQUENTLY ASKED QUESTIONS
FAQ
FREQUENTLY ASKED QUESTIONS
How much is shipping?
We will begin shipping to the UK, US, CH and EU member nations to begin with, with a view to expand as soon as possible.
UK: Shipping is free of charge in the UK.
EU: Shipping is a flat rate €7.95
US: Shipping is flat rate $
CH: Shipping is 9 CHF.
How long does delivery take?
UK: We aim to deliver in 1 to 2 days from dispatch.
EU: We aim to deliver in 2 to 4 days from dispatch.
US: We aim to deliver in 2 to 4 days from dispatch.
CH: We aim to deliver in 2 to 4 days from dispatch.
What age is this for?
Babies from 10 - 24 months.
Are the handle bars adjustable?
The standard bars are fixed. The Booster pack adds extra positions, with added height and reach.
Is the spring tension adjustable?
Yes. You can tighten or loosen it via our ABC system on the back of the Velio.
Does my child need to be walking to use the Velio?
No, if they can hold the grips and support themselves that is
all you need to start your child on one. The Tiller allows the adult to support the child for additional control.
Where can it be used?
The Velio can be used indoors and outdoors under parental supervision.
Are the tyres non marking?
Yes, the tyres on the Velio are non-marking.
What materials is it made from?
The Velio has a magnesium frame, EVA rubber tyres and plastic mudguards.
Where can I see a Velio?
The Velio can be viewed from the Early Rider HQ in Henley on Thames, England.
What’s included in the box?
Velio, Grips, Tiller, User Manual, Liferbook, 4mm allen key and nder tray/Velio stand.
What is the standover height?
The standover height is 20 - 25 cm depending on where you have the seat.
How do I assemble and maintain the Velio?
Assembly instructions come in the box.
To maintain your Velio refer to the user manual. A damp cloth to wipe down and free any moving parts of dirt is all that’s required.
Does it come in other colours?
No, the colour of the Velio is silver.
NEVER ASKED QUESTIONS