FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
What age is this for?
The Velio is designed for toddlers between the age of 10 to 24 months with the optimum age being around 14 months but it's dependant on the child.
Does my child need to be walking to use the Velio?
No, if they can hold the grips and support themselves that is all you need to start. The Tiller allows the adult to support the child for additional control.
How much is shipping?
UK: We aim to deliver in 1 to 2 days from dispatch.
EU: We aim to deliver in 2 to 4 days from dispatch.
US: We aim to deliver in 2 to 4 days from dispatch.
CH: We aim to deliver in 2 to 4 days from dispatch.
How long does delivery take?
UK: We aim to deliver in 1 to 2 days.
EU: We aim to deliver in 2 to 4 days.
US: We aim to deliver in 2 to 4 days.
CH: We aim to deliver in 2 to 4 days.
What is the maximum rider age and maximum rider weight for the Velio?
The maximum age is 3 years, and the maximum rider weight is 20.
Is the seat adjustable?
There are 15 possible seat positions.
Is the steering adjustable?
The Velio uses Early Riders patented Active balance Control system (ABC). This mechanism slows a child’s fall giving them the extra moments they need to coordinate a movement that keeps them balanced. The amount of support it gives can be changed by turning the steering adjuster above the rear wheel.
What is the warranty process?
The warranty period is 2 years. You can fill out our online form and we will get back to you as soon as possible
Do you ship worldwide?
UK, EU and US to begin with, with a view to expanding as soon as possible.
What is the standover height?
The standover height is 20 - 25 cm depending on where you have the seat.
Can it be used outdoors?
Yes, the Velio can be used on a flat surface outdoors with parental supervision, in a safe environment and away from traffic.
Can it be used indoors?
Yes, the Velio can be used indoors.
Are the tyres non marking?
Yes, the tyres are made from non marking EVA foam.
What’s included in the box?
Velio, Grips, Tiller, User Manual, Liferbook, 4mm allen key and under stray/Velio stand.
What is the right size for my kid?
The Velio only comes in one size.
What is the minimum stand over height?
What is the maximum stand over height?
What is the wheelbase of the Velio?
What is the wheel size of the Velio?
Front 8.5’’ x Rear 7.5’’
How do I assemble my Velio?
Adult assembly is required, simply use the bottom insert from the packaging tray as a work stand and install the handlebars with the allen key provided. All assembly instructions are included in the packaging or can be found online.
Should my child wear a helmet whilst using the Velio?
We recommend that any child using the Velio, must wear a helmet.
Does it come in other colours?
Yes there are 5 colours to choose from.
NEVER ASKED QUESTIONS